Terms & Conditions

Customer Services

Contact Us

If you have an enquiry regarding any of our products or need help with an order please contact us on +44 7773297719 during our office hours Mon-Fri 9.00-5.00.

You can also send a message to hello@moovwear.com or Contact Moov Wear and we will get back to you as soon as possible.

Returns

We hope you will be pleased with your purchase. If you are not, in addition to the terms of the UK Distance Selling Regulations, you can return any unwanted items bought from moovwear.com for exchange or full refund within 14 days of date of despatch and in original, undamaged packaging. Please email us at hello@moovwear.com, ensuring to note your order number, to arrange a return, or call our Customer Service team on 0844 884 5045. Our returns policy excludes sale items.

In the event that the product is damaged on arrival please notify us by email or in writing and we will advise you how to obtain a full refund or a replacement.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error and recommend that you use a recorded/insured service for delivery.

While we aim to keep delivery charges to a minimum, we must ask that customers bear responsibility for shipping costs when making a return or exchange.

Please send your returned goods to:
Moov Wear
46A bird in bush road
SE15 6RW London-UK

We also accept cancelled orders under the Distance Selling Regulations. If you decide to cancel your order with us, you must let us know in by email, quoting the order number. Write to us at hello@moovwear.com.

Delivery

We charge £3.50 for all orders delivered within the UK. Orders are despatched within 48 hours and are delivered within 3 – 5 days.

Delivery outside the UK £8.00.

Payment Options

We use Stripe to handle all online payment processing. Payments may be made using credit or debit cards or via Stripe account. Stripe is a safer, faster, more secure way to pay online. We do not store your financial details. Please see stripe.com for information on Stripe payments.

Further Information

Security and Privacy

We are committed to ensuring that your privacy is protected. Read our Privacy & Cookies Policy to learn how we use the information we collect about you and the procedures that we have in place to safeguard your privacy when using our shop.

License to Use moovwear.com

moovwear.com (the Site) is owned by Gabriela Hayward (GH). Any use of the Site is governed by our terms of use as well as GH’s privacy policy. Your use of the Site constitutes your acceptance of these terms.

Content guidelines

You are fully responsible for any content you create on the Site and, as such, fully responsible for any harm arising from that content. We prohibit content that:

  • is abusive in any way towards any group or individual or promotes sexism, racism, violence, hatred or the exploitation of others
  • infringes the rights and liberties of others, including publishing information concerning any other individual without that person’s consent
  • disrespects the copyright, trademarks or intellectual property rights of others
  • is pornographic or gratuitously sexually explicit
  • is criminal or unlawful or facilitates criminal or unlawful behaviour

We further prohibit unauthorised commercial content including, but no limited to, spam and mass marketing. Likewise, users must not use the Site to disseminate viruses or other malicious code.

Indemnity

You hereby indemnify GH against any and all losses, damages, costs, liabilities and expenses incurred or suffered by us arising due to your breach of any of these terms of use.

Miscellaneous

These terms of use, in association with our privacy policy, represent the agreement between you and GH in respect to your use of the Site, and as such they override any previous agreements governing your use of the Site.